Refund policy

Refunds & Exchanges

Online Store

We hope you are happy with your purchase but if you change your mind we are happy to offer an exchange or refund within 14 days provided the products are unworn and in a re-saleable condition including all original labels and packaging.  All refunds exclude all shipping costs.

To start a return or exchange, you can contact us at returns@aprilmaelondon.com or please feel free to come into the store.

If you want to exchange an item the fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Customers are responsible for the cost of shipping returns back to us. If you have requested an exchange, we will ship the replacement item(s) back to you free of charge.

You can always contact us for any return queries at returns@aprilmaelondon.com.

All refunds are processed within 7 days of being returned to our store. We will send you an email to confirm that we have refunded your card. Please note that refunds can take up to 14 days to credit on your account statement, depending on your card issuer, which is beyond our control.

In-Store

We do not offer refunds on items bought in-store.  We are happy to offer an exchange or credit note provided that any items are returned within 14 days and are unworn and in a re-saleable condition including all original labels and packaging.  All sale items are final, no exchange or credit given.  This does not affect your statutory rights.

 

Please inspect your order upon receipt and contact us immediately at returns@aprilmaelondon.com if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like custom products (such as special orders or personalised items), and personal care goods (such as beauty products).  Please get in touch if you have questions or concerns about your specific item.  Unfortunately, we cannot accept returns on sale items.