Shipping policy

When will my order be shipped?

We aim to ship orders received on a weekday before 3pm (GMT / BST) on the same day. Orders received during the weekend or after 3pm (GMT / BST) on a Friday will be shipped on the following Monday.

How do I know if my order has been shipped?

You will receive a  'dispatch confirmation' email as soon as your parcel has been collected. This email will also contain your tracking number.

Will I be charged additional taxes or duty?

Customers outside of the UK are responsible for all import duties and tax charges that may be applied by their local customs office on delivery to their country. Any Import duty or tax charges are out of our control.

Is my parcel insured?

We insure all parcels during the time they are in transit until they are delivered to you. We require a signature for any goods delivered, at which point responsibility for the parcel passes to you. If you are not the receiver of your purchase (for example a gift order) then the person who signs for the package confirms receipt and is accountable for the package. Please note, customers are responsible for insuring any return parcels sent to us.

Can I change my delivery address?

Provided the item has not been collected by our courier, we will do our best to update your preferred address, but we cannot guarantee this. Please contact us as soon as possible info@aprilmaelondon.com. Once the item has shipped, we are unable to change the delivery address.

Can I have my order delivered to an address different to my billing address?

Yes, you can select a separate delivery address from your billing address at the checkout. If you are shopping with us for the first time, we reserve the right to ship your first order to your billing address (rather than an alternative shipping address).

What happens if nobody is able to sign for my order?

Our courier company will leave a card to say they called and were unable to deliver and that they will try again the following working day. If the 2nd delivery attempt is unsuccessful, they will leave a card asking you to contact them and rearrange a delivery at a time or address when you will be available.

Queries 

Should you have any queries regarding the status of your order or you experience delays in receiving your order please contact us at info@aprilmaelondon.com and we will do out best to resolve the issue.